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Private Policy 

1. Introduction

Welcome to Repipe Champions! This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, Google Ads, forms, or contact us through phone or SMS, including services provided by RingCentral.

 

By using these services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.

 

2. Information We Collect

We may collect the following types of information:

 

  • Personal Information: Name, phone number, email address, service address, and any details submitted voluntarily through website forms, Google Ads lead forms, or calls/texts.

  • Technical Information: IP address, browser type, device details, referral sources, and ad interaction data.

  • Communication Data: Call recordings, voicemails, SMS messages, and metadata collected via RingCentral or other communication tools.

 

3. How We Use Your Information

Your information may be used for:

 

  • Responding to inquiries and providing requested plumbing services

  • Sending service confirmations, job updates, and marketing messages

  • Scheduling appointments or dispatching technicians

  • Improving advertising performance and user experience

  • Complying with legal and regulatory obligations

 

4. SMS Consent and Communications

By submitting your phone number via our forms, Google Ads, or calling us, you consent to receive conversational sms messages from Repipe Champions. These messages may include:

 

  • Appointment confirmations and reminders

  • Job status updates or ETA notifications

  • Promotions or seasonal offers

  • Service follow-ups and feedback requests

 

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying “STOP.” Text “HELP” to (888) 423-5215 for assistance.

 

We do not sell, rent, or share your phone number or SMS opt-in data with any third parties or affiliate partners. All messages comply with TCPA, RingCentral Acceptable Use Policy, and Google’s Customer Data Policy.

 

5. SMS Use Cases

External Conversations: SMS used to confirm appointments, send project updates, promotional offers, and service reminders to customers who opt in through web forms or Google Ads.

Internal Conversations: SMS used between technicians and staff for dispatching, job coordination, and operational communications.

 

6. Data Sharing and Disclosure

We do not sell or rent your personal data. We only share information under the following limited conditions:

 

  • With Service Providers: Trusted vendors who help us operate our website, ads, and communications (e.g., RingCentral, Google).

  • For Legal Reasons: When required to comply with legal obligations or protect our business.

 

7. Security

We use industry-standard measures to protect your data but cannot guarantee complete security over internet transmissions or storage systems.

 

8. Your Rights and Choices

You may:

 

  • Access, update, or delete your personal data

  • Opt out of SMS at any time by replying “STOP”

  • Contact us directly with questions about your data

 

Contact:

Repipe Champions

117 E Colorado Blvd #600

Pasadena, CA 91105

Phone: +1(888) 423-5215 and +1(408) 295-4309

Email: contact@repipechampions.com

 

9. Changes to This Privacy Policy

We may update this policy from time to time. Please review it periodically for any changes.

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